How to Restore Factory Settings and Update Firmware on Launcher

If your keyboard has unresponsive keys, malfunctioning functions, or other issues, and you don’t know how to troubleshoot.

You may try restoring the keyboard to its factory settings or updating the keyboard firmware!

How to factory reset the keyboard?

The factory reset of the keyboard can be performed directly via key combinations.

1. Turn on your keyboard.

2. Press and hold fn + J + Z (for 4 seconds). The keyboard backlight will flash red quickly for three seconds, indicating that your keyboard has been reset.

If the problem persists after factory resetting, you can try to update the keyboard firmware by following the steps below.

How to Update Firmware on Launcher?

The update methods vary for different computer systems: macOS and Windows.

Click to jump to details：

macOS:

1. Use the latest version of Chrome/Opera/Edge browser to click here to open the launcher.

2. After establishing a physical connection using our dedicated connecting cable, click the 'Connect' button on the Launcher and select the device you need to configure.

3. Click "Firmware Update" in the left function bar, then click "Next".

4. Please follow the instructions to avoid unknown damage to your device.

a. Press and hold the ESC key of the keyboard, then unplug the keyboard's USB cable and let it disconnect.
b. Continue holding down the Esc key and simultaneously connect the keyboard to the computer with the USB cable.
c. Let the keyboard enter the state of preparing to update the firmware.

5. After completing the above steps, click the "Match Device" button, select the device starting with "STM32, WB, DFU in FS Mode", and connect it.

6. After successfully matching, the 'Flash Firmware' button will appear; click it to start updating the firmware. (Do not disconnect the keyboard from the computer while flashing firmware.)

7. Wait a while, 'Firmware update successfully' will appear at the top of the screen. The firmware update is complete.

Windows:

1. Use the latest version of Chrome/Opera/Edge browser to click here to open the launcher.

2. After establishing a physical connection using our dedicated connecting cable, click the 'Connect' button on the Launcher and select the device you need to configure to connect to it.

3. Click "Firmware Update" in the left function bar, then click "Next To Update".

4. Please read the tutorial and click "Download Toolbox" to download the toolbox.

5. After downloading the Toolbox, right-click the Toolbox icon, then click "Run as administrator" to open it. Next, click "Install Driver", continue to click "Yes" to start installing the firmware driver, and wait for the installation to complete.

6. After the installation is complete, you can click 'Next' to start the process of updating the firmware.

7. Please follow the instructions to avoid unknown damage to your device.

a. Press and hold the ESC of the keyboard and unplug the keyboard's USB cable, and let the keyboard disconnect. 
b. Continue holding down the Esc key and simultaneously connect the keyboard to the computer with the USB cable.
c. Let the keyboard enter the state of preparing to update the firmware.

8. After completing the above operations, click the "Match Device" button, select the device starting with "STM32, WB, DFU in FS Mode", and connect it.

9. After successfully matching, the 'Flash Firmware' button will appear; click it to start updating the firmware. (Do not disconnect the keyboard from the computer while flashing firmware.)

10. Wait a while, 'Firmware update successfully' will appear at the top of the screen. The firmware update is complete.

Toolbox:

Don't want to upgrade the firmware via the web interface?

Here is the method for performing a firmware update without using the Launcher: Toolbox.

1. Slide the toggle to Cable / Wired mode and plug in the power cable into your keyboard.

2. Download the QMK Toolbox.

3. Download the keyboard firmware.

You can find the latest firmware on our official website. If the specific firmware you require is not listed, please contact us directly to request it.

4. Run Toolbox as Administrator.

5. Click 'Open' and select the firmware to be updated.

6. Next, you need to unplug and replug the USB cable to put the keyboard into update mode.

a. Press and hold the ESC key, unplug the USB cable, and ensure the keyboard is disconnected.
b. While holding the Esc key, connect the keyboard to the computer with the USB cable.
c. The keyboard is now ready for the firmware update.

7. Once the Toolbox detects your device, a yellow notification will appear, and the "Flash" button will become active.

8. Once the update begins, a progress bar will be displayed; upon completion, a yellow success message will appear.

9. Here is the complete update process.