Shipping Policy

For Canada, we'll ship through DHL Express only, the ETA is around 7 business days after we ship. There is a chance you might be taxed, but the chance of getting taxed is very low right now, it's less than 20%. Please be aware of that. 

 

We can't ship to APO, DPO address and PO box. We don't ship to forwarding address.

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.

 

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

 

When will you ship the item?

We‘ll ship the item in three business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 7-10 business days. For Hong Kong, we ship via SF Express. For rest of the countries/regions, It takes 15-20 business days for you to receive the parcel.

 

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

 

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have further questions, please feel free to email us at support@keychron.com, thank you.

 

Remote area shipping cost.

Puerto Rico, Guam, Rhode Island, Hawaii, Alaska, US Virgin Islands are required to pay $35 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $30 additional cost if your zip code is in remote area. Remote area list here (Search your country's name and you'll see remote area code) to check.

You can provide us an alternative address which is not in DHL remote area list to avoid this cost.


Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.

 

For Russia.

We will be open to new accept orders every month for a few days (most likely will be in the middle of the month) and ship by bulk to a local warehouse in Moscow, Russia. A local shipping company in Russia will then call to notify you before they deliver your parcel and we will send an email with the tracking number once they shipped out your parcel. The ETA will take around 35 days.

 

 

Where do we ship?

We ship the keyboards internationally except for the countries/regions listed below:

*Countries/Regions NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Iran, Iraq, Isle of Man, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Réunion, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, South Africa, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

 

For additional questions, shoot us an email at support@keychron.com