Shipping Policy

Shipping information requirement.

 

We can't ship to APO, DPO address and PO box. 

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Mainland, China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.

For Taiwan, China🇨🇳, require address in TRADITIONAL CHINESE (繁體中文). Please also fill in a TRADITIONAL CHINESE name if you have one, also, your National Identification Number (統一編號) or ID card as per request by customs clearance policy. For foreigner, please put your passport number. Put this in your order note. 

For HongKong, China🇨🇳 and Macao, China🇨🇳, an English or Chinese shipping address can be available.

 

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system. (Use Shenzhen, 518000, China as shipping origin if necessary)

 

When will you ship the item?

We‘ll ship the item ASAP and upload the tracking number within 14 days, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 7-20 working days for you to receive the parcel.

 

Can you declare the parcel as a gift?

No, sorry the courier service does not accept this kind of declarations.

 

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following countries haven’t been charged for import tax including the U.S, Singapore, Australia, South Korea, Taiwan and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

For Canada, it will be shipped with DHL which has 20 CAD tax from our experience. There will not be any tax if we shipped with Canada Post, so it really depends on the shipping method. We usually will ship it with Canada Post, but sometimes, we also ship it with DHL to Canada.

If you have further questions, please feel free to email us at support@keychron.com, thank you.

Remote area shipping cost.

Puerto Rico, Guam, Rhode Island, Hawaii, Alaska required to pay $30 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.


Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our Hong Kong warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.

 

 

For additional questions, shoot us an email at support@keychron.com