Shipping Policy

Shipping information requirement.

 

We can't ship to APO, DPO address and PO box. 

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.

For Taiwan (台灣), 請提供You must provide:

1 - 中文收件信息 (Address & name in Traditional Chinese)

2 - 身份證 (Passport number if you’re foreigner)寫在note。

3 - 應順豐速運轉達台灣海關要求,報關前必須下載易利委(Ezway) app並註冊賬號,一旦貨物到達台灣海關而沒有註冊該賬號,海關有權沒收貨物,我司將不會承擔任何責任或因此退款。詳見此文件第10頁起(here)

因此,請台灣用戶下單後向support@keychron.com發送電郵:

  • 1)下單郵箱。
  • 2)訂單編號。
  • 3)易利委(Ezway)註冊成功截圖如下圖。
Ezway keychron wireless keyboard

在郵件確認前,我司不會發貨,敬請諒解。

Please download EZway app, registered account, screen capture to us on email once its done. We won't ship before the above has been done.

 

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

 

When will you ship the item?

We‘ll ship the item in three business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 7-10 business days. For Hong Kong and Taiwan, we ship via SF Express. For rest of the countries, It takes 15-20 business days for you to receive the parcel.

 

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

 

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea, Taiwan and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have further questions, please feel free to email us at support@keychron.com, thank you.

 

Remote area shipping cost.

Puerto Rico, Guam, Rhode Island, Hawaii, Alaska required to pay $30 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.


Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.

 

 

For additional questions, shoot us an email at support@keychron.com