If your mouse encounters an unknown issue, you can try resolving it by restoring the mouse to its factory settings. Of course, we also highly recommend that you feed back the issue to us so that we can resolve it for you.
Below is a step-by-step guide on how to make a mouse factory reset setting:
1. Use the latest version of Chrome/Opera/Edge browser to click here to open the launcher.
2.After establishing a physical connection using our dedicated connecting cable or 2.4G receiver, click the 'Connect' button on the Launcher and select the device you wish to configure.
Notice: Some product models only support a wired connection.
3. Click "Advanced" from the function bar on the left side.
4. Click the Factory Reset Setting button on the right.
5. Click Submit in the secondary confirmation pop-up to complete the final confirmation.
6. A toast notification will appear to confirm the successful reset.
7.If your issue remains unresolved, please click here to contact us.