Troubleshooting? Or don't know what's going on with the big kitty paw key? You may try to factory reset it.
How to factory reset the big kitty paw key
1. Open the launcher website. Link：https://launcher.keychron.com/
2. Plug the power cable into your big kitty paw key.
3. Click the 'Connect' button and select the big kitty paw key of the corresponding model. Please note that the device name will be recognized as 'Keychron Paw Launcher' by the computer.
4. Click 'Keymap' on the left.
5. Click the 'Reset Layout' button on the launcher web app, and then click the 'Confirm' button in the pop-up. After that, your Big Kitty Paw Key will be factory reset.
6. Wait a while, 'Succeed' is displayed on the screen. Firmware Update complete.
If the problem persists after factory resetting, you can try to flash the Big Kitty Paw Key's firmware by following the steps below. Please note that for the flash firmware, you will need to assemble the Big Kitty Paw Key and find the reset button (refer to Step 3 on this blog: How to Disassemble the Keychron Big Kitty Paw Key and Find the Reset Button).
How to flash the firmware of the big kitty paw key
Mac system:
1. Open the launcher website. Link：https://launcher.keychron.com/
2. Plug the power cable into your big kitty paw key.
3. Click the 'Connect' button and select the big kitty paw key of the corresponding model. Please note that the device name will be recognized as 'Keychron Paw Launcher' by the computer.
4. Click 'Firmware Update' on the left.
5. When you get to the next page, please click 'Next' to flash firmware, and if you need to re-select the device, please click Reconnect.
6. In the current state, unplug the USB cable and let the device disconnect.
7. While the device is disconnected, press and hold the reset button on the PCB of the Big Kitty Paw Key and simultaneously connect the device to the computer with the USB cable. Let the Big Kitty Paw Key enter the state of preparing to update the firmware. (Click to play the video below.)
8. Click the 'Match Device ' button below, select the device that starts with WB, and connect it.
9. After successfully matching, click the 'Flash Firmware' button to start updating the firmware.
(Do not disconnect the Big Kitty Paw Key from the computer while flashing firmware.)
10. Wait a while, 'Firmware update successfully' is displayed at the top of the screen, Firmware Update complete.
(After completing the “Firmware Update”, you need to unplug and replug the USB cable before you can use your Big Kitty Paw Key as usual.)
Windows system:
1. Open the launcher website. Link：https://launcher.keychron.com/
2. Plug the power cable into your big kitty paw key.
3. Click the 'Connect' button and select the big kitty paw key of the corresponding model. Please note that the device name will be recognized as 'Keychron Paw Launcher' by the computer.
4. Click 'Firmware Update' on the left.
5.Then, Click the 'Download Toolbox' button below to download and unzip Toolbox.
6. After unzipping Toolbox, right-click the Toolbox icon and click 'Run as administrator' to open it.
7. Open it and click on the menu 'Tool'.
8. Click 'Install Drivers', continue to click 'Yes' to start installing firmware Drivers, and wait for the installation.
9. After the installation is complete, you can click 'Next' to start the process of flashing the firmware.
10. When you get to the next page, please click 'Next' to flash firmware, and if you need to re-select the device, please click Reconnect.
11. In the current state, unplug the USB cable and let the device disconnect.
12. While the device is disconnected, press and hold the reset button on the PCB of the Big Kitty Paw Key and simultaneously connect the device to the computer with the USB cable. Let the Big Kitty Paw Key enter the state of preparing to update the firmware. (Click to play the video below.)
13. Click the 'Match Device ' button below, select the device that starts with WB, and connect it.
14. After successfully matching, click the 'Flash Firmware' button to start updating the firmware.
(Do not disconnect the Big Kitty Paw Key from the computer while flashing firmware.)
15. Wait a while, 'Firmware update successfully' is displayed at the top of the screen, Firmware Update complete.
(After completing the “Firmware Update”, you need to unplug and replug the USB cable before you can use your Big Kitty Paw Key as usual.)